Privacy Policy

At DempoChem, we take the confidentiality, accuracy, and integrity of personal data seriously. We keep our website data practices limited and practical: we collect only what is needed to operate the website, respond to business requests, maintain security, and understand website performance through analytics.

This Privacy Notice applies to visitors of the DempoChem website and to people who contact us through the website. It explains what information we process when you browse our pages, submit a contact or product inquiry, request documents, or communicate with us for normal business purposes.

Purpose and Legal Basis

We process personal data only where it is necessary for normal website operation, business communication, security, or website analytics. Where applicable, the legal basis may include our legitimate interests in operating and improving the website, taking steps at your request before entering into a business relationship, performing a contract, complying with legal obligations, or your consent for non-essential analytics cookies.

We do not use website analytics to build advertising profiles, sell personal information, or track visitors across unrelated websites. We do not maintain public user accounts on this website and do not collect MAC addresses from website visitors.

We aim to handle personal data in a lawful, fair, transparent, and proportionate manner, consistent with applicable data protection laws.

Information We Collect:

A. Information you choose to submit, such as your name, business email address, company or organization, inquiry message, requested product, CAS number, or document request details
B. Technical and analytics data generated when you use the website, including IP address, page URL, referrer, request or event time, and limited browser, operating system, device category, and approximate location information derived from IP address
C. Necessary cookie or local storage preferences used to remember your cookie choices and, where you submit a form, short-lived business contact details that help prefill future inquiry forms
D. Security and anti-spam signals needed to protect forms and prevent abuse
We do not collect MAC addresses, public website user account data, precise GPS location, or unrelated device identifiers from website visitors.

How We Use Your Information:

A. To operate, maintain, secure, and troubleshoot the website
B. To respond to your contact, product, document, or quotation requests and conduct normal business communications
C. To process product inquiries, document requests, and related business records
D. To analyze aggregated website traffic, page performance, Web Vitals, and usage patterns through Vercel Analytics, Vercel Speed Insights, and Google Analytics 4
E. To improve website content, navigation, reliability, and user experience based on operational and analytics data

Analytics Providers:

We use Vercel Analytics, Vercel Speed Insights, and Google Analytics 4 to understand website operation and performance. These tools may process limited technical data such as IP address, page views, referrer, event time, browser or device category, approximate location derived from IP address, network speed, and Web Vitals. We use this data for aggregated website operation analysis only. We do not use it for advertising personalization, cross-site profiling, or sale of personal information.

How We Protect Your Information:

We take the security of your personal information seriously and have implemented appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include physical, electronic, and procedural safeguards that comply with industry standards. We also limit access to your information to those who need it to perform their job functions, and we regularly review our practices to ensure that we are maintaining a high level of security.

We do not sell personal information or share it with third parties for their own marketing purposes. We may use service providers that help us host the website, run analytics, protect forms from abuse, and process business communications. These providers process information only as needed to provide their services to us, subject to their applicable terms and privacy safeguards. If you have questions about how we handle personal information, please contact us at info@dempochem.com.

Updates to This Policy:

As part of our commitment to transparency, we may update this policy from time to time to reflect changes in our practices or to comply with legal requirements. We will always post the latest version of this policy on our website, so you can stay informed about our data collection and use practices. Please review this policy periodically to ensure that you are aware of any updates or changes. If you continue to use our services after any modifications to this policy, it will be deemed as your acceptance of the updated policy.